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FAQ's |  |
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What is your normal shipping time frame? Our normal shipping time for in-stock items is 24 hours. Orders placed for out of stock items usually ship within 10-15 business days. If your item is backordered for more than 30 days we will contact you via email to advise you of your item's status. If you require an exact shipping time frame kindly email us at info@hautedogboutique.com We will gladly assist you with an accurate shipping timeframe. Our shipping fees are based on the total purchase prior to tax. All orders are charged in full upon order placement. Please note not all items may come in the same box. For an additional charge some items may be shipped overnight via Federal Express or DHL. Please contact us for details on our expedited shipping policies and pricing at info@hautedogboutique.com
How are your packages shipped? For our client's protection Haute Dog Boutique, Inc. ships all packages via Federal Express, DHL or USPS and will require a signature upon delivery. If you will not be at your billing address we strongly encourage you to have your package shipped to your workplace or alternate location within the United States. We regret we are unable to ship any items to P.O. Boxes. If you cannot make arrangements to sign for your package please e-mail us at info@hautedogboutique.com In this instance we will ship your merchandise without a signature requirement. However, Haute Dog Boutique, Inc. will not be responsible for lost, stolen, or damaged packages if shipped and delivered without a signature.
How will I know my package has shipped? Haute Dog Boutique, Inc. will send you an e-mail once your order has shipped with delivery information.
I can't be home to sign for my package what can I do? If you cannot make arrangements to sign for your package please info@hautedogboutique.com In this instance we will ship your merchandise without a signature requirement. However, Haute Dog Boutique, Inc. will not be responsible for lost, stolen, or damaged packages if shipped and delivered without a signature.
Is express shipping available? For an additional charge many items may be shipped overnight or two day delivery via Federal Express or DHL. Please contact us for details on our expedited shipping policies, stock items and expedited shipping fees at info@hautedogboutique.com
What are your shipping fees? All shipping fees are for basic ground delivery services within the United States and are calculated based upon your merchandise total prior to tax if applicable.
If you need further assistance with or information on expedited shipping fees or policies please contact us at info@hautedogboutique.com
What credit cards do you accept for payment? We gladly accept American Express, Discover, Master Card and Visa
What is your policy on orders paid using checks or money orders? We will gladly accept all orders paid via check or money order. Please contact us at info@hautedogboutique.comfor our policy regarding check and money orders.
I don't see my pet's size listed are more sizes available? If you don't see your pet's size listed on our website kindly e-mail us at info@hautedogboutique.com. Haute Dog Boutique, Inc stocks and lists the most common sizes our clients require. This allows us to offer a broader range of products. However, many times our items are available in alternate sizes. If we can accommodate your pet's need we will gladly do so. Extra charges and shipping time may apply for special orders. Please measure your dog accurately as we cannot accept any returns on special size orders.
What is a special order? A special order is any item that is customized for your dog specifically in the manner of size or personalization. Special orders are also merchandise that is not in our regular catalog of items but obtained specifically for a client through a special request.
What is your policy on order cancellations or changes? We regret, orders cannot be canceled or changed once you have completed the checkout process. We are committed to processing and shipping your order quickly, once the checkout process is completed, we immediately begin processing your order and preparing it for shipment. We apologize any inconvenience that this may cause you.
What is your return and exchange policy? If you are not completely satisfied with your purchase* from Haute Dog Boutique, Inc. you may return it to us for a full merchandise exchange or store credit within thirty (30) days of receipt of your merchandise. All items must be in unused condition with all merchandise tags attached. We suggest you promptly return any unused unwanted merchandise to Haute Dog Boutique, Inc. as regretfully we will be unable to process any returns after the thirty day merchandise return period. **Due to standard health regulations we regret we are unable to accept returns for the following items all carriers, beds, toys, treats, custom orders and dog houses as they are final sale. Please note the dimensions and weight limitations for each carrier, bed and dog house carefully choosing the size best for your dog. We strongly encourage you to measure your pet correctly. We offer one (1) complementary exchange per item. After the first exchange, we charge a ten dollar ($10.00) reshipping and restocking fee. Please refer to our measurement guide or e-mail us with any questions at info@hautedogboutique.com we are glad to help. We regret we are unable to issue cash refunds, accept any returns on custom merchandise, and we do not accept postage due returns. We do not refund any shipping costs.
My shipment came damaged or defective what should I do? If your shipment came damaged or any part is defective Haute Dog Boutique, Inc. wants to make it right. Please contact us within forty-eight (48) hours of receipt of the merchandise and we will gladly take care of the problem. Unfortunately, after the forty-eight (48) hour time period we not be able to accept your damaged or defective merchandise for return.
Where should I send my unused merchandise for return or exchange? Please ship all unused merchandise & original return & exchange form to:
Attn: Returns/Exchanges 206 South Plank Road Newburgh, NY 12550 On the packing slip please denote the reason for the return and the manner in which you would like your refund handled marking either merchandise exchange or store credit. We strongly advise you send your package via insured carrier and delivery confirmation for your tracking purposes. Haute Dog Boutique, Inc. will not be responsible for any lost or stolen returned packages.
If I place a new order will I get my items faster? No, since Haute Dog Boutique, Inc. does not offer cash refunds we will not only charge your credit card for the new order but you will only receive store credit for the unused merchandise returned.
How long is my store credit valid? All store credit is valid for one year from the issue date. Upon issuing store credit to your account we will send you a merchandise credit memo for your records. Please treat this memo like cash Haute Dog Boutique, Inc. cannot be responsible for lost, stolen or expired credit memos.
What is your policy for refused or undeliverable packages? All undeliverable packages that require reshipment at the customer's request are subject to a reshipment charge equivalent to the original shipping costs. Undeliverable packages include: unclaimed packages, refusal of packages, customer negligence and any misinformation or typos on the part of the customer. We will make two (2) attempts to reach a customer about an undeliverable package via e-mail. If we are unable to reach the customer for resolution to the matter Haute Dog Boutique, Inc. will charge a 25% restocking fee and issue a store credit memo for the remaining balance - We do not issue cash refunds. Haute Dog Boutique, Inc. will not credit any shipping and handling. Please enter and review your shipping information carefully.
What is your policy regarding images and descriptions? Haute Dog Boutique, Inc. strives to provide accurate and complete descriptions and representations of our products. However, slight color variations may occur due to monitor settings or descriptions may be incomplete or erroneous due to human error. We correct errors immediately once discovered however, we reserve the right to revoke any stated offer and to correct any errors, inaccuracies, or omissions including after an order has been submitted.
Do you ship packages internationally? No. At this time due to insurance reasons we are no longer able to ship outside of the United States.
What are your Legal Terms & Conditions? Legal Terms, Conditions, & Use Thank you for visiting HauteDogBoutique.com. The following are the rules or "Terms" that govern use of the HauteDogBoutique.com site (collectively, "site"). By using the site, you agree to be bound by these Terms and to follow these Terms and all applicable laws and regulations governing the site. Haute Dog Boutique, Inc. reserves the right to change these Terms at any time, effective immediately upon posting on the site. These terms may be updated as Haute Dog Boutique, Inc. finds necessary, please check back often to review updates and changes. Users have permission from Haute Dog Boutique, Inc. to electronically copy and to print in hard copy portions of its site for the sole purpose of placing an order with HauteDogBoutique.com and/or using this site as a shopping reference. Unless Haute Dog Boutique, Inc. has given you written permission in advance, you may not reproduce (except as noted above), publish, distribute, display, modify,enhance, create derivative works from, sell or exploit in any way any part of the site. Any violators will be prosecuted to the full extent of the law. Disclaimer of Liability, Indemnification, & Links to Other Websites This site and all of the contents of this site are provided without warranties of any kind, either expressed or implied, on an "as is" basis. Haute Dog Boutique, Inc. will not be liable for any damages of any kind related to your use of this site, including but not limited to direct, indirect, incidental, punitive or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties including death. By your use of this site, you acknowledge that your use and your connection to this site is at your own risk and you assume full responsibility for all costs associated with the necessary servicing, repairs or replacement of any equipment used in connection with your use of this site. You further agree to defend, indemnify and hold Haute Dog Boutique, Inc. harmless from and against any and all claims, damages, costs and expenses including but not limited to all court, legal, and attorney's fees, arising from or related to your use of the site. Haute Dog Boutique, Inc is not responsible for the availability of external sites or resources that may be linked to the HauteDogBoutique.com website. We do not endorse and are not responsible for any content advertising, warranties, representations, products or other materials on or available from such independent sites or resources. Privacy & Security HauteDogBoutique.com is committed to protecting your privacy. We will not distribute or sell your name or personal information to any third party without your expressed permission. Any information you provide to us with will be held in confidence and used only to improve our services and product offering to you. Should you purchase an item that requires direct shipment from the designer/manufacturer we will share only the necessary information to complete the transaction. HauteDogBoutique.com will release user information about you if required by law or subpoena, or if the information is necessary or appropriate to release to address an unlawful or harmful activity. The checkout and account sections of HauteDogBoutique.com are secured using SSL technology. This technology ensures that your credit card number and personal information are never sent over the Internet unencrypted. Violation of the Terms You understand and agree that HauteDogBoutique.com has sole discretion, and without prior notice, may terminate your access to the site, and remove any unauthorized User content, if HauteDogBoutique.com believes that the User content you provided has violated or is inconsistent with the Terms or with the intention behind them, or that you have violated the rights and/or policies of HauteDogBoutique.com, another User or the law. HauteDogBoutique.com will release user information about you if required by law or subpoena, or if the information is necessary or appropriate to release in an effort to address unlawful or harmful activity. |
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